home terms and conditions

Some of the most frequently asked questions are shown below.

How do I contact Retail Vouchers.co.uk?
You can contact us by email at info@retailvouchers.co.uk or call our helpline 0845 230 9393, Monday to Friday 9am - 5pm. If you have an enquiry about an existing order, please be ready to quote your order reference number.

How will I know if my order is placed and being processed?
As soon as you place your order you will receive an email informing you that order has been received and is being processed.

How are my vouchers delivered?
We use Royal Mail for all our deliveries. You should normally allow 2-3 working days for delivery of your vouchers. During the peak Christmas period delivery may be delayed and we advise that orders for Christmas are placed in good time.
If you are ordering in advance you can specify a specific date for delivery. Your order will be held ready for despatch two days before your requested delivery date.

What if there is no-one at home to sign for the vouchers?
The postman will leave a card at the delivery address, informing the occupant that an attempted delivery was made. The gift vouchers will then be taken to the local Royal Mail Enquiry office where they will await collection by the recipient.
If no collection is made within two weeks the package will be returned to our offices. At this point we will re-contact the sender to confirm delivery instructions or discuss alternative arrangements.

Where do you deliver to?
We can deliver to anywhere in the UK including the Scottish Isles and Channel Islands. We can also deliver to British Forces Post Offices (BFPO) addresses. If you require delivery to anywhere other that these areas, please contact our helpline on 0845 230 9393, Monday to Friday 9am - 5pm.

Are there any other restrictions on delivery?
Royal Mail do not deliver on Sundays or Bank Holidays.
A limited delivery service will be in operation in the week immediately after Christmas. For further details of this please ring our helpline. Also, due to the high volume of orders at Christmas we advise customers to order early for Christms delivery.

What if I have made a mistake on my order?
If you have made a mistake please call our helpline on 0845 230 9393, Monday to Friday 9.30am - 5pm, quoting your order reference number or email us at info@retailvouchers.co.uk
We will do our upmost to try and make any necessary changes.

Where can the vouchers be spent?
Gift Vouchers are sold for either specific stores, e.g Marks & Spencer, or for a multitude of different shops,
Vview the 'more information' behind each voucher to insure the voucher you choose can be spent where you want it to be spent.

Do gift vouchers have an expiry date?
The vast majority of vouchers sold on Retail Vouchers.co.uk do not have an expiry date and can be used at any time in the future. Certain vouchers should be used within 12 months of receipt.

Can I choose different type of voucher on the same order?
Yes you can. Select a range of vouchers, at a range of values. The only restrictions to this are that delivery is all to one address.

How can I pay for my gifts?
Retail Vouchers.co.uk accepts payment from all major credit/debit cards including VISA, Mastercard, Maestro/Switch, Solo, Delta. Please note: we do not accept Visa Electron cards. Our site is fully secure, using a Secure Trading server with state of the art encryption and secure sockets layer (SSL) technology. We do not store your credit/debit card details online.

What do I do if I need a receipt for my order?
Please indicate on the customer notes section that you require an invoice. This will be sent to the sender's address, unless specified otherwise, and may take a few days to be processed. Alternatively ring our helpline number quoting your order reference number.

When will payment be taken from my account?
Retail Vouchers.co.uk utilises an automatic online payment process. Your payment will be taken from you as soon as you place your order and you receive an order confirmation email. If payment has been unsuccessful you will be notified during the order process by online screen messages.

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